Orders, shipping and returns

Who sells and ships	When you press the price button on any of our pages, the product opens in our retail partner store. That store takes the payment, packs and ships the order and sends you the confirmation.
Delivery times and cost	Delivery options, dates and any shipping charge are shown at checkout in the partner store for your address. They depend on the option you choose and on where the item ships from.
Tracking a parcel	Use the order page in your account at the partner store. The tracking link appears there as soon as the parcel leaves.
Returns and exchanges	Returns and size exchanges are opened from the same order page, under the rules and time window shown for your item. If a bra does not fit, an exchange for another size is usually the quickest fix.
Faulty items	If something arrives damaged or wrong, report it through the order page first. You are also welcome to tell us which model and color it was, so we can look into it on our side.

Questions about fit before you order? Write to us.